Business Partner Privacy Notice


Customers and Suppliers

 


At Europa Wools Ltd we share your concern about the protection of your personal information and are committed to safeguarding your privacy.

This document covers information we collect about you via our website or personal information you choose to provide to us when you make contact with us. Please read it carefully to understand how we manage your personal information.

Europa Wools Ltd recognises the importance of the correct and lawful treatment of personal data. All personal information, whether it is held on paper, on computer or other media, will be subject to the appropriate legal safeguards as specified in the General Data Protection Regulation (GDPR).

Europa Wools Ltd fully endorses and adheres to the principles of the GDPR. These principles specify the legal conditions that must be satisfied in relation to obtaining, handling, processing, transportation and storage of personal information.

Personal Information we collect

We collect a range of personal information relating to you, including your:

  • name

  • email address

  • contact numbers (telephone, fax, mobile)

  • company address and delivery addresses

  • bank details (for processing payments and credits)

  • any other information that you choose to provide to us when you complete our online contact forms or otherwise make contact with us.

 

How we use your personal information

The information we hold and process, will be used for our management and administrative use only. We will keep and use it to enable us to run the business and manage our relationship with you effectively, lawfully and appropriately.

 

We use your personal information as follows:

  • to maintain our relationship with you whilst you are a customer or supplier

  • to process orders and provide goods and services to you as agreed

  • for invoicing, processing payments, account setup and maintenance

  • to communicate with you and to respond to any enquires

  • for record keeping and internal reporting

  • to monitor the quality of our products or services

  • to comply with quality standards and approvals

  • to maintain and comply with any terms and conditions or contracts we may have with you

  • to comply with any legal requirements or to protect our legal position in the event of legal proceedings

  • to pursue our legitimate interests, e.g. obtaining credit checks, debt collection, fraud detection and prevention, to protect the rights, property and safety of Europa Wools Ltd, its employees and others


We do not use automated decision making or profiling.

 

How we share your information

Your personal information is private and confidential. We do not share your personal data with any third parties or other organisations.
 

Other than as mentioned below, we will only disclose personal information about you:
 

  • where we are legally obliged to do so

  • where we need to comply with our contractual duties to you

  • to third party providers in order for us to process payments that are due to us

  • to other third parties if authorised by you to do so
     

In limited and necessary circumstances, your information may be transferred outside of the EEA or to an international organisation to comply with our legal or contractual requirements.


 

How long we keep your personal information

 

We retain your personal information for no longer than is necessary for the purposes for which the personal information is collected. When determining the relevant retention periods, we will take into account factors including:

 

  • legal obligations under applicable law to retain data for a certain period of time

  • statute of limitations under applicable laws

  • ongoing litigation and disputes

  • guidelines issued by relevant data protection authorities

Protecting your information
 

Europa Wools Ltd are committed to ensuring the security and integrity of your information. We have adopted reasonable physical, electronic and managerial procedures to safeguard the personal information you provide to us. These procedures protect your personal information against unauthorised access or disclosure, loss or misuse, and alteration or destruction. They also help ensure the information is accurate and used properly.
 

Your Rights

 

Under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA) you have a number of rights with regard to your personal data.

 

The following section explains your rights. The various rights are not absolute, and each is subject to certain exceptions or qualifications. We will grant your request only to the extent that it follows from our assessment of your request that we are allowed and required to do so under data protection laws. Nothing in this Privacy Notice is intended to provide you with rights beyond or in addition to your rights as a data subject under data protection laws.

 

  1. The right to be informed
    You have the right to be provided with clear, transparent and easily understandable information about how we use your personal information and your rights.
     

  2. The right of access
    You have the right to obtain a copy of your personal information, if we are processing it, and other certain information about how it is used. This is so you are aware and can check that we are processing your personal information in accordance with data protection laws.
    In certain circumstances we can refuse to provide information where to do so may reveal personal information about another person or would otherwise negatively impact another person’s rights.
     

  3. The right to rectification
    You can ask us to take reasonable measures to correct your personal information if it is inaccurate or incomplete.
     

  4. The right to erasure
    This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request deletion or removal of your personal information where there is no compelling reason for us to keep using it or its use is unlawful. We may need to keep personal information for our legal and contractual obligations or ongoing litigation.

 

  1. The right to restrict processing
    You have the rights to ‘block’ or suppress further use of your personal information when we are assessing a request for rectification or as an alternative to erasure. When processing is restricted, we can still store your personal information, but not use it further. We keep lists of data subjects who have asked for further use of their personal information to be ‘blocked’ to make sure the restriction is respected in future.
     

  2. The right to data portability
    You have the right to obtain and reuse certain personal information for your own purposes across different organisations for you to transfer easily elsewhere.
     

  3. The right to object
    You have the right to object to certain types of processing, on grounds relating to your particular situation, at any time in so far as that processing takes place for the purpose of legitimate interests pursued by Europa Wools Ltd or by a third party. We will be allowed to continue to process the personal information if we can demonstrate “compelling legitimate grounds for processing which override [your] interests, rights and freedoms” or we need this for the establishment, exercise or defence of legal claims.
     

  4. Right in relation to automated decision making and profiling
    You have the right not to be subject to a decision based solely on automated processing or profiling, which significantly affects you, subject to some exceptions.
    Where this is the case, you have the right to obtain human intervention, voice your concern and to have the decision reviewed.

     

Correcting or changing information
 

We want to make sure that the personal information we hold about you is accurate and up to date. If any of the details are incorrect, please let us know (details below) and we will amend them.

 

Updating this Privacy Notice

We may make minor changes to this Privacy Notice which will be published and available on our website.

If in the future, we intend to process your personal data for a purpose other than that which it was collected we will provide you with information on that purpose and any other relevant information.

Contacting us

For further information or to make an enquiry or register a complaint please contact our data protection department as noted below.

What we may need from you


Please provide as much information as possible in order for us to identify the information you are requesting, the action you are wanting us to take and why you believe this action should be taken.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Time limit to respond


We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

No fee usually required


You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is, clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

Europa Wools Ltd is the controller and processor of data for the purposes of the DPA 18 and GDPR.
 

If you have any queries or concerns as to how your data is processed, you can contact:

Name:                                  Raymond Novotny

by email to:                        dataprotection@europawools.com
 

or in writing to:                

Europa Wools Ltd
Unit 8, The Old Railway Goods Yard
Scar Lane
Milnbridge
Huddersfield
HD3 4PE


If you have good reason to believe that we have not processed your data in accordance with this notice you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact them by going to their website at www.ico.org.uk, phoning them on 0303 123 1113 or by post to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.